Need

To build a culture of accountability.

Action

I advised GPJ that cultural change starts with a strong strategic business plan. After all, how can people be accountable for delivering results when the goals haven’t been articulated?

I discussed with the Executive Team how to future-proof GPJ’s business and built a framework for delivering short, medium and long-term solutions.

Together we developed a catchphrase that would help drive cultural change: “We care, We own it, We are all in, All ways.” All ways meaning diverse and divergent perspectives, and always.

I then designed and delivered sessions that would take the concept of “owning it” to employees and articulate why it matters. We shared techniques on boosting effectiveness and worked up viable solutions to common challenges.

Result

Individuals felt empowered to take ownership of GPJ’s future.